This Publication Scheme provides a guide to the services and practitioners
who practice together within the Richmond Medical Centre as required by
the Freedom of Information Act 2000.
It based on the model publication scheme for general practices produced by the
NHS Freedom of Information (FOI) project board and the British Medical
PART ONE: INTRODUCTION
This Publication Scheme is a complete guide to the information routinely made
available to the public by :
Dr Thomas Lough
Dr Margaret Magee
Dr Senthil Kumar
It is a description of the information about The Richmond Medical Centre and the
General Practitioners who work there that is available to the public. It will be
reviewed at regular intervals and we will monitor its effectiveness.
Your rights to information
The Freedom of Information Act 2000 recognises that members of the public
have the right to know how public services are organised and run, how much
they cost and how the decisions are made.
From January 1st 2005 the FOI Act will oblige the General Practice to respond
to requests about information that it holds, and is recorded in any format and it
will create a right of access to that information. These rights are subject to some
exemptions which have to be taken into consideration before deciding what
information it can release.
In addition to accessing the information identified in this Publication Scheme,
you are entitled to request information about Richmond Medical Centre under
the NHS Openness Code 1995.
Under the Data Protection Act 1998, you are also entitled to access your
clinical records or any other personal information held about you and
you can contact the Practice Manager at Richmond Medical Centre to do this.
This practice aims to follow national and local best practice guideline, including
the NICE best practice guidelines and the National Service Frameworks.
Some information will be withheld including personal, confidential information
about individuals that is protected by the Data Protection Act 1998.
How much does it cost and how do we make the information available?
Some information is available free, but there may be a nominal charge to cover
costs if you require a hard copy of information. These charges will vary
according to how information is made available.
Charges are as follows:
a) Web site – Free of charge – (charges for Internet Service provider and personal
printing costs would have to be met by the individual)
The practice website address is
and the CCG web address is
If you do not have Internet access, a single print-out from the website would be
available by post from the Practice Manager or by personal application at the
Practice. The practice charges 30p per sheet + the cost of postage if required.
To obtain a hard copy of any of the information – or for other details in this
scheme where it lists the Practice Manager as the contact – please apply to
Richmond Medical Centre
Telephone 01522 500240
Requests for multiple printouts, or for archived copies of documents that are no
longer accessible or available on the web, will attract a charge for the retrieval,
photocopy, postage etc. We will let you know the cost and charges that will have
to be paid in advance.
We are not able to provide printouts of other organisation’s websites.
b) Leaflets and brochures - Free of charge for most leaflets or booklets on,
for example, services we offer to the public.
c) “Glossy” or bound paper copies, CD Rom, video or other copies will attract
d) e-mail information – free of charge unless specified otherwise.
These charges will be reviewed regularly.
I f you have any comments about the operation of this Publication Scheme, or how
we have dealt with your request for information from the Scheme, please write to
the Practice Manager.
PART TWO: CLASSES OF INFORMATION
All information at the Richmond Medical Centre is held, retained and destroyed in
accordance with NHS guidelines.
Our commitment to publish information excludes any information which can be
legitimately withheld under the exemptions set out in the NHS Openness Code or
Freedom of Information Act 2000.
Where individual Classes are subject to exemptions, the main reasons are the
protection of commercial interests and the protection of confidential personal
information under the Data Protection Act 1998. This applies to all Classes within
the Publication Scheme.
Class 1 information - Who we are and what we do
Richmond Medical Centre
Information regarding the practice is available on the website and also in
the practice brochure. Both these publications give information on the history,
location and practice list area. They are both free of charge. The practice leaflet
can be emailed free of charge and can also be provided in large print.
Key personnel :
Information regarding the GPs and practice staff are again available on the
website and also in the practice brochure. Both these publications give
information on what GPs and staff work at the practice. They list their
areas of responsibilities, whether they work full or part time and whether they are
male or female. They are both free of charge. The Practice leaflet can be
emailed free of charge and is also available in large print.
The Practice will publish any change to its opening hours on the front door to
the premises, as well as on the website and in the practice leaflet. The practice
does not close for lunch and is currently open for core duties from 8am to
6:30pm Monday to Friday. The practice currently takes part in the extended
hours scheme and will publish the times this service is provided in the practice
leaflet and on the website.
The Practice is closed all day Saturday and all day Sunday when the
practice is covered by the area Out of Hours Scheme.
Out of Hours cover
Out of hours cover is provided by the Lincolnshire West CCG between the hours
of 6.30pm – 8.00am on weekdays, and all day on Saturdays, Sundays and Bank
The telephone number for the Out of Hours Service is 111
Members of staff conduct consultations in English.
Please contact us in advance if translation services are required.
Class 2 information - What we spend and how we spend it
How are we funded by the NHS?
Richmond Medical Centre receives money from Lincolnshire West Commissioning
Group and from NHS England according to its contract with the National
Commissioning Board in exchange for services provided for patients.
You can link to details on how General Practice is funded at present via the following
and in the search facility type GMS Statement of Financial Entitlements for
What we spend and how
In the year to 31 March 2012 the total cost to the NHS for our practice was
£ 898,707 . Our expenses include professional expenses, medical expenses,
premises expenses, staff expenses, administrative expenses and depreciation.
For some of the services we provide – which are outside the scope of the NHS,
there is a charge and we keep these charges in line with those recommended by
the British Medical Association (BMA). These charges are available from
Class 3 information – what our priorities are and how we are doing
We meet on a regular basis to discuss issues regarding the following:
* Staffing Issues
* Contractual Issues
* Information Management and Technology (IM&T)
You can request copies of our current priorities by applying to the Practice Manager.
Class 4 – How we make decisions
Throughout the year we hold regular meetings within the practice as follows:-
Partners Monthly Practice Manager and Partners
Doctors Monthly Partners
Primary Care Monthly Partners, Practice Nurses, District Nurses,
Meeting Health Visitors, Community Psychiatric
Nurses Monthly Partners and Practice Nurses
Staff Monthly Practice Manager and all staff,
administrative and clinical
All issues regarding the practice and any changes proposed are discussed at the
appropriate level of meeting and all meetings have minutes which are shared with
key personnel in the practice, including the line managers who then brief their staff
teams as necessary. Copies of the minutes ofall meetings are held centrally within
the practice for reference by any member of the team.
Class 5 Information – Our policies and procedures
We have the following policies and procedures laid down for use in the practice:
Staff Confidentiality agreement
Handbook for General Practice Staff
Information Security Policy
Access to Health Records Policy
Data Protection Policy
Health and Safety Policy
Policy on Improved Access
This practice follows the NHS complaints procedure and follows a strict protocol
when dealing with all complaints. A copy of the practice complaints procedure
is available from the Practice Manager.
In addition to our Practice Brochure the practice offers a range of information
about a variety of issues and a considerable number of minor illnesses via the
You can also find a list of Useful Contacts and links to other health-related websites
on our website.
Class 6 Information – Lists and Registers
The most important list we maintain in our list of registered patients. We
have approximately 8750 patients registered with the practice. The list is
In accordance with the requirements of the New General Medical Services
Contract we also hold a register of gifts at the practice in which all Partners
and staff (and their spouses) are required to enter details of gifts which are
estimated to be over the value of £100 and which are received from patients,
relatives of patients, service providers or persons who wish to be service providers.
Details of entries in the register are kept for a period of six years from the date of
Class 7 Information – The services we offer
Richmond Medical Centre provides services under the General Medical Services
contract within the NHS. The GPs in our practice are not employed by the
NHS but work under contract as Independent Contractors for the NHS. We
provide the following services amongst others:-
* A full range of General Medical Services
* Child health surveillance
* Minor surgery
* Contraceptive services
* Obstetrics services
* Smoking cessation appointments
* Coronary Heart Disease monitoring
* Childhood vaccinations & immunisations
We also provide Enhanced Services in the following areas:-
* Fitting of contraceptive coils and implants
* NHS Checks
* DVT Monitoring
* Rotavirus immunisation
* Alcohol monitoring
* MMR catchup campaign
* HPV (Human Papillovirus) vaccination
* Learning Disabilities
* Patient Participation
* Risk profiling and care management
* Facilitating timely diagnosis and support for people with Dementia
* Remote care monitoring (preparation scheme)
* Improving patient online access
Our GPs have the following professional interests and commitments both in the
practice and outside as detailed below:-
Dr Lough is trained to fit contraceptive implants. He specialises in
occupational Health, He provides minor operation clinics and takes part in the
extend hours enhanced service.
Dr Magee helps organise the training scheme for new GPs in the area. She
provides minor operation clinics.
Dr Kumar specialises minor operations and providing out of hour care. He
takes part in the extended hours enhanced service.
This is the website of the Information Commissioner
This is the website of the Lord Chancellor’s Department
This is the NHS Freedom of Information web site
NHS Openness Code
FOI Act 2000
Code of Practice under Section 45 FOI Act 2000
Code of Practice under Section 46 FOI Act 2000
All material available through this Publication Scheme is subject to the
General Practice’s copyright unless otherwise indicated. Unless expressly
indicated to the contrary, it may be reproduced free of charge in any format
or medium provided it is done so accurately in a manner which will not mislead.
Where items are re-published or copied to others, you must identify the source
and acknowledge copyright status. This permit does not extend to third
party material, accessed through the scheme.
For HMSO Guidance Notes see