It may not be necessary for you to attend for an appointment. You can submit details about your condition or your administration request and you will receive a response from the practice usually within 24 hours but you will be advised of the timeframe once you have submitted.
Book your appointments online
If you would like to book your appointments or order your repeat medication online please speak to reception who will print you off an access code and password. Each individual patient will need to provide two forms of ID to join this service to ensure that only the patient can access their information.
Consultations are by appointment but medical emergencies are dealt with as a priority.
How to book in advance
The practice operates an appointment system and offers pre-bookable appointments up to 2 weeks in advance with the GP of your choice. These appointments are available for booking by contacting reception after 08:00 or by booking online (ask at reception for details)
How to book on the day you need to be seen
From 19.8.2014 we stopped the triage system. We have gone back to offering book on the day appointments. These appointments will be available to book from 8am. Once the appointments have gone for the day reception staff will ask patients if their call is urgent for the day. If so the GP will ring the patient back in the same manner they do now. If not urgent the GP will call the patient back within 48 hours. Patients can still book appointments with the GP of choice, if available, up to two weeks in advance.
To book online you will need to set up an account to access the service. This ensures our patients are the only people who can access the system. If you want further details on this service please ask at reception and they will advise you how to proceed
If you wish to discuss more than one issue please ask the receptionists for a double appointment as in order to minimise the delay for other patients we need to ensure sufficient time is allocated for your appointment.
The receptionists are often your first contact with the practice – making appointments, delivering messages, receiving requests for repeat prescriptions and generally looking after you. They have a difficult job but are always trying to help. All our staff are trained in confidentiality and the patient medical computer system
If you wish a chaperone to be in attendance during your consultation, please advise the receptionist or clinician who will arrange for a member of staff to be present
Richmond Medical Centre is pleased to be able to offer our patients access to routine appointments at evenings and weekends.
The new service is part of an extended access service which has been commissioned by NHS Lincolnshire West Clinical Commissioning Group.
The appointments will also be available on bank holidays and across the Easter, Christmas and New Year periods
Extended hours appointments are for pre-bookable non-urgent appointments. Examples of these include chronic illness, asthma checks and medicines reviews,
The service is being delivered by a federation of GP practices in the area. If a patient wishes to attend an extended hours appointment, they may need to travel to another local GP practice or a central GP practice hub and may not necessarily see their own GP.
In our locality, appointments are available between 6.30pm and 8pm Monday to Friday, and on Saturday and Sunday mornings. There are also a number of additional appointments being made available during core hours (8.00am to 6.30pm Monday to Friday).
To arrange an appointment or for more information on when and where appointments are available, speak to the practice receptionist or member of the practice team or call the practice on 01522 500240.