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****************************************URGENT NOTIFICATION*****************************************

Due to ongoing issues at the pathology laboratory, we will not be booking any more non-urgent blood tests at the moment.  If you have not been contacted by us, your appointment will still go ahead.

Thank you for your ongoing cooperation.

********************************RICHMOND MEDICAL CENTRE UPDATE********************************

Since the COVID-19 pandemic began, we have had to change the way patients access our services in order to keep both our practice staff and patients safe. This has presented a number of challenges especially in manning the phones. This has led to long & unacceptable delays in answering calls. We have also had to reduce the numbers of people attending the buildings.

 

In light of this, we are addressing the situation head on and we wanted to update you on the following:

 

  • We have recruited two new reception staff and we are currently in the process of recruiting a further two receptionists.
  • We have an online e-consultation system in place and we would ask all patients to use this in the first instance when contacting the practice for routine administrative and clinical issues as well as requesting appointments for new or ongoing health problems - https://richmondmedicalcentre-lincoln.webgp.com/
  • Messages and appointments can be sent to us via this website https://www.richmondmedicalcentre.org.uk/contact-us or by email to practice generic email
  • For patients who do not have access to the internet, you can call the practice as normal, but please bear with us as we are extremely busy at this time and calls may take longer than usual to answer. It is far quicker to use online methods – friends and family can do these on your behalf.
  • If we think that you need to be seen then we will arrange for an appropriate face to face appointment with one of our practice team or perform a video consultation.
  • Please only come to the practice if we have asked you to, arrive at your appointment time (not before), wear a face covering, and maintain social distancing in the practice.
  • Home visits are still being carried out for those patients who require them, however, this may be carried out by one of our experienced advanced nurse practitioners and not necessarily a GP.
  • We would also like to remind patients to make use of NHS111 and https://111.nhs.uk/ to ensure patients access the most appropriate services especially if you think you might have CoVid..
  • Please be kind to our practice team. We are working in extremely difficult circumstances whilst continuing to offer the best possible care to our patients.

 

Thank you.

 

Richmond Medical Centre

 

Flu Vaccination Update

Due to an overwhelming demand for flu vaccinations this year, we are not booking anymore appointments at the moment. 

We are currently awaiting further supplies of the flu vaccination for the over 65 age group and hope to have an update for you all in the next couple of weeks.  Anyone in this age group who has an appointment booked with us in the next few days will be contacted and added to the waiting list and will be rebooked once those supplies have been received by us.

 

We have one remaining under 65 at risk flu clinic booked on 10th November.  Again, we are awaiting further supplies of this vaccination towards the end of November.  Anyone who has not received their vaccination in this cohort will be added to the waiting list and will be contacted once supplies of that vaccination have been received.

 

We are still waiting to hear when/if we will be vaccinating the remaining 50-64 year olds who are not considered at risk.  We will update you as soon as we have been informed.

What is eConsult?

eConsult is free to use for NHS patients. Use eConsult to ask your GP surgery about your health symptoms, conditions or treatment. You can even request things like sick notes and GP letters.

It may not be necessary for you to attend for an appointment.  You can submit details about your condition or your administration request and you will receive a response from the practice usually within 24 hours but you will be advised of the timeframe once you have submitted the online form.

**** Please note eConsult is closed from 18:30 on a Friday and will reopen at 0830 on a Monday****

Appointments

In light of Covid-19, we are using remote consultations in order to minimise the risk of infection to patients and staff.  We ask that patients do not come to the surgery unless invited to do so by the practice.

All patients requiring a face to face appointment will be triaged using telephone, video, and online consultations. This will usually occur in the morning and face to face appointments with ALL clinical staff will be from 12 noon onwards.  

If you wish to make an appointment please use the following methods:

 

Telephone: 01522 500240

eConsult: https://richmondmedicalcentre-lincoln.webgp.com

Q Doctor: https://www.qdoctor.io 

 

All other contacts with the surgery must be made by the above methods.  Only patients with pre-booked appointments are permitted in the waiting room to reduce the risk of Coronavirus spread and to protect staff and patients. 

We have also reduced some of our services so that we can focus on managing patients with Covid-19. We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related.

You can contact the surgery to get advice and assessment by telephone, email, and online via eConsult. If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or perform a video consultation.  If you are told that you need a face to face appointment that requires a visit to the surgery we request that you wear a face covering to the surgery, at the surgery and during consultations, as this is in line with government advice about face covering in public spaces where social distancing is difficult.

We suggest all patients register for online access in the current climate.  If you're not sure how to do this please ring the surgery after 11am any day and we will advise you and set it up.

We are trying to run our services as close to "normal" as possible.  Thank you for your continued support during this time.

Routine Appointments

*****Routine appointments for smears and checks (such as diabetes, hypertension or other long term illnesses) have resumed to near normal.  At Richmond Medical Centre we encourage these routine checks to happen during your birthday month to ensure that everyone has them done at least annually. Please ring reception and book for these if you have a long term health condition such as hypertension, heart disease, diabetes, asthma/ COPD or chronic kidney disease *****

Opening Times

Please select a site

Disabled Access

Our premises have suitable access for disabled patients. Our disabled facilities include: 

  • Automatic doors and special toilet facilities and there are no steps 
  • There is a wheelchair available for patient use 
  • We have hydraulic couches in all the treatment and consulting rooms to provide comfortable examination facilities for the elderly or disabled 
  • There are comfortable easy sitting/ standing chairs in the waiting room for the infirm and elderly
  • There is a portable hearing loop for the hearing impaired
  • Our reception desk has an area for wheelchair access and confidentiality
  • A lift is available at Moor Lane site for those who cannot use the stairs
  • All signs are on yellow paper to assist the visually impaired

Parking

  • Parking at Moor Lane Site

  • Patients are advised to park in the Sports Centre/Health Centre Car park to the rear of the building. If you require disabled/drop off parking please inform Reception who will be able to advise you as to the best areas to park.

    Parking at Village Site
  • Patients are advised to park in the main car park where there are designated disabled spaces.

COVID-19 (Coronavirus)

Latest Public Health England information and advice 

The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found here.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you on what to do.

Find out more information on the outbreak of Coronavirus including the current situation in the UK and information about the virus and its symptoms here.

 

MENTAL HEALTH AND WELLBEING ASPECTS OF CORONAVIRUS

The Coronavirus (COVID-19) outbreak is having an impact on everyone's daily lives, as the government and the NHS take necesary steps to manage the outbreak, reduce transmission, and treat those who need medical attention.

Click here to access advice on how to look after your mental health and wellbeing.

 

To Get Support as an extremely vulnerable adult- please register on the link below:

www.gov.uk/coronavirus-extremely-vulnerable

  • Register if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food.
  • If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway.
  • You can register yourself, or on behalf of someone else.
  • If you know it, it’s useful to have your NHS number to hand. You can find it on any letter the NHS has sent you or on a prescription.